Meet the hormone specialists transforming women's healthcare across the UK
Patient Journey
Dr Ginny Ponsford
“Every woman deserves to feel like herself again, with the right support and hormone care tailored to her individual needs”
Dr Susie Rockwell
“I want to help people feel amazing and empower them to lead the rich and satisfying lives that they deserve.”
Dr Rebecca Poet
“When women gain insight into their hormonal health, they unlock the power to make informed choices that lead to lasting well-being."
Your journey begins with an unhurried initial consultation where we will discuss your current situation, lifestyle and treatment goals. We’ll then typically recommend a panel of blood tests which can be undertaken at a time and location convenient to you. We’ll the schedule a follow up 30 minute appointment during which we will discuss the results and agree a treatment plan tailored to you.
Of course a lot can happen in your life in a year, and the same goes for your hormones. Your needs change as you age so we will need to monitor you with a 6-monthly or Annual Review to ensure your treatment is still working for you. The frequency of the reviews, blood tests and appropriate screening will depend on your clinician’s recommendations for your individual needs and whether your symptoms have improved and/or stabilised.
Traditional Healthcare
At TWHC
Time & Attention
Traditional Healthcare
Rushed 10-minute appointments that barely scratch the surface of your concerns
At TWHC
We take the time to truly understand your symptoms, history, and individual needs - because you deserve to be heard
Expertise
Traditional Healthcare
General practitioners with limited hormone training treating complex women's health issues
At TWHC
Specialist hormone doctors who focus exclusively on women's health with advanced menopause and PMDD expertise
Approach
Traditional Healthcare
Dismissed symptoms, "it's just your age," or generic solutions that don't work for you
At TWHC
Evidence-based, personalised treatment plans tailored to your unique hormone profile and lifestyle
Access
Traditional Healthcare
Long NHS waiting lists or inconvenient clinic visits that disrupt your busy life
At TWHC
Convenient online consultations available nationwide - expert care from the comfort of your home
Philosophy
Traditional Healthcare
Focus on managing symptoms with quick fixes that don't address underlying issues
At TWHC
Focus on addressing root causes and optimizing your complete wellbeing for lasting results
Rushed 10-minute appointments that barely scratch the surface of your concerns
General practitioners with limited hormone training treating complex women's health issues
Dismissed symptoms, "it's just your age," or generic solutions that don't work for you
Long NHS waiting lists or inconvenient clinic visits that disrupt your busy life
Focus on managing symptoms with quick fixes that don't address underlying issues
Time & Attention
Expertise
Approach
Access
Philosophy
We take the time to truly understand your symptoms, history, and individual needs - because you deserve to be heard
Specialist hormone doctors who focus exclusively on women's health with advanced menopause and PMDD expertise
Evidence-based, personalised treatment plans tailored to your unique hormone profile and lifestyle
Convenient online consultations available nationwide - expert care from the comfort of your home
Focus on addressing root causes and optimizing your complete wellbeing for lasting results
Start
Get in touch
By either sending us an email, booking an appointment or giving us a call.
Step 2
Initial consultation – 60 mins
This involves a comprehensive assessment of your symptoms, medical history and personal goals along with an introduction as to how hormone therapy may help you. We will establish which blood tests are required and the best time to have these taken.
Step 4
Order Medication
24 hours later – order the medication for your bespoke treatment plan using one of our online pharmacy portals.
Step 6
Meds & Bloods Review
Every 3-6 months – Medication and blood test review 30 mins Your doctor will review your progress and make any necessary changes to your treatment plan depending on your symptoms and blood test results. The frequency of reviews and need for blood test will depend on your progress.
Start
Step 1
Pre-Assessment Questionnaire
Receive a link via email to our questionnaire which is specifically designed to assess your current hormonal symptoms, as well as to inform us as to your general health and medical history.
Step 3
Initial Review – 30 mins
After 1-6 weeks we will discuss blood test results and plan any treatment that may be advisable. You will be able to explore the pros and cons of different types of hormone therapy to ensure that you receive the treatment most appropriate and acceptable to you. A prescription will be issued as required.
Step 5
Monitor Your Symptoms
Around 8 weeks later – you should be noticing changes in your symptoms as a result of your HRT regimen.
Step 7
12 Months & Beyond
All patients must have an annual review with a blood test, blood pressure and progress check. Any changes to your medical history will be assessed and it may be necessary for you to have additional monitoring such as a pelvic ultrasound scan to assess your endometrial thickness. Failure to have an annual review will result in your clinician being unable to prescribe any more medication for you.
Patient Journey FAQ's
Really whenever you begin to notice any symptoms that are concerning you or affecting your lifestyle, and are not obviously caused by something else. Because the earlier I find out what’s happening, the sooner we can begin to get you happy, active and re-balanced. Hopefully our symptom checker will help you here.
No, a referral is not necessary. However it’s important that you are registered with an NHS GP and are attending all relevant screening programs. You should also tell your GP about any treatments you are using when you consult with them. We’ll be happy to write to your GP at any stage.
This will also depend entirely on your symptoms, and how you feel you are responding to treatment. After your initial assessment appointment, We’ll prepare a treatment plan which we like to follow up within 2 weeks, then review and adjust (if necessary) after another 2 months.
As long as you’re happy and feeling the benefits, an annual check-up – until we’re happy that you’ve finally negotiated the rapids – is my normal practice. However you must feel free to see us as often as makes you comfortable – bear in mind that I can fine-tune your treatment depending on how your symptoms respond.
